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In the following, we have set out the rights and obligations that govern e-commerce.ee (hereinafter referred to as Customer) and Vilux OÜ (hereinafter referred to as Essensa).
When registering as an Essensa user and/or purchasing goods from Essensa , the following provisions of this Agreement shall apply. terms and conditions of this Agreement and the rights and obligations under the laws of the Republic of Estonia .
Terms and conditions of sale and sale prices are subject to change by Essensa and any such updates/changes will appear on the Essensa website.
Thesales contract is activated when the Customer purchases the products and services offered in the Essensa e-shop.
When the payment required for the product/service has been credited to Vilux OÜ’ s bank account according to the purchase confirmation, the sales contract becomes legally binding .
When placing an order and paying for it via the Essensa online shop , the customer confirms , that he/she has read and accepts the terms and conditions of sale.
All prices in the Essensa e-shop are in euros and include 22% VAT.
Essensa may change the price of products and services without prior notice. The product will be delivered to the customer at the price reflected in the order submission, even if the customer placed the order before the price change takes effect. The customer cannot claim compensation for the price difference.
When paying for an order in the e-shop, the customer has the following payment options: credit card, Swedbank, SEB Bank, Danske Bank, Nordea Bank, LHV Bank and Krediidipankki bank link . In order to confirm the order , the customer must pay the full purchase price.
Once the customer has paid in full the price indicated in the order confirmation, the sales contract is deemed to have been concluded and the order is executed.
Essensa completes the order and delivers it after the entry into force of the sales contract . (the customer has paid for the order ) to its logistics partners for delivery.
The delivery estimates on the website are valid from the moment of payment of the order.
Any changes to the agreed location or delivery time must be notified to Essensa by the customer prior to the scheduled delivery date.
The occurrence of delays and errors in the delivery of goods depends on , the accuracy of the contact details provided in the order. If the Customer provides incorrect contact details in the order, Essensa shall not be liable for any delays or misunderstandings in the delivery of the goods.
Essensa will replace products damaged at the time of delivery, but the product packaging will not be replaced . Essensa will reimburse the customer the price paid for the damaged goods if they cannot be replaced.
Within 14 days of receipt of the products , the customer has the right to terminate the contract in accordance with Section 56 (1) of the Law of Obligations Act.
Returned products must be in their original packaging, unused and undamaged.
In the case of an incorrectly issued order or defective goods/products , Essensa will cover the shipping costs.
If the customer wishes to return the goods/product, the customer must send a free-form request to info@essensa.ee within 14 days of receipt of the items . The return request must include the customer’s name, the name of the item and the order or invoice number.
The cost of returned items will be reimbursed to the customer immediately, but no later than 14 days after receipt of the claim. In addition , the customer will also be reimbursed for the shipping costs.
According to the Law of Obligations, the customer has the right to lodge a claim against the seller if, within two years from the date of delivery, a non-conformity is discovered. Any defect that becomes apparent within the first six months is presumed to have existed at the time of sale and its nature must be established by the seller.
The customer notifies Essensa of the defect by sending an e-mail to info@essensa.ee with his name, contact details and a description of the defect. A complaint must be lodgedat the latest two months after the defect was discovered.
Essensa is exempt from liability if:
The following shall be liable in the cases and to the extent provided for by the law in force in the Republic of Estonia . Essensa to the Customer and the Customer to Essensa for any damage, caused to the other party by a breach of these Terms and Conditions.
If the damage or delay in the delivery of the product is caused by , which Essensa could not have foreseen or avoided , Essensa shall not be liable to the customer for any damage or delay.
By using the Essensa website , the customer expressly and knowingly consents to the use of his/her personal data by Essensa.
Essensa will only use the data provided by the customer to fulfil purchase orders and to send Essensa newsletters; personal data will not be transferred to other parties.
Negotiations between the parties will be used to resolve issues and disputes relating to the above terms and conditions. The customer has the right of recourse to the consumer protection authorities or the courts , if disagreements and disputes arising from the contract cannot be resolved through dialogue. Essensal has the right to take legal action to defend its legal rights.